Returns & Exchanges
At Iba Cosmetics, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may return it within 7 days of delivery for a full replacement or refund.
Initiate Your Request
Contact our support team via email or our dedicated WhatsApp line within 7 days of receiving your order to report any issues.
Provide Proof of Damage
Attach clear photos or an unboxing video showing the product defects or the incorrect items received to ensure a quick verification process.
Schedule a Pickup
Once your request is approved, we will arrange a free reverse pickup from your delivery address through our trusted courier partners.
Receive Refund or Replacement
After the returned item reaches our warehouse and passes quality inspection, we will process your replacement or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing